Since these items we sell are all personalized to your instructions returns are Not accepted unless we made a mistake. Since colors can not be exactly matched and computer monitors vary from computer to computer we will not return items based on that. Some of the products are double sided so there are seams which can not be printed based on our process, these items are not refundable. Occasionally some items may look a bit off centered after printing, the product is not defective in any way and therefore not refundable.